Terms and Conditions of Sale

1. Purpose

These General Terms and Conditions of Sale (the "Terms") govern the sale and use of the TRACER APP subscription service (the "Service") provided by AYV STUDIO HOLDING ("we", "us"). By subscribing to the Service, the customer accepts these Terms in full.

These Terms are made available to the customer before any payment is confirmed.

2. The Service

TRACER APP is a software-as-a-service (SaaS) application for restaurant operations, cost and profit tracking. It is provided on a subscription basis.

3. Prices and Payment

Prices are displayed in Tunisian Dinar (TND), tax included (TTC). No setup fees or additional charges apply beyond the subscription price.

Accepted payment methods are: international bank card (Visa / Mastercard), bank transfer (virement), and online card payment through the Flouci gateway (including D17 / e-Dinar).

4. Delivery Terms

TRACER APP is a digital software-as-a-service (SaaS) product. It is delivered electronically — there is no physical shipping and no delivery charges.

Delivery method: access to the Service is provisioned online; login credentials are sent to the email address provided by the customer.

Delivery time: access is activated as soon as payment is confirmed — in principle immediately, and at the latest within the timeframe indicated at subscription.

5. Cancellation

The customer may cancel their subscription at any time. Following cancellation, access to the Service remains available until the end of the current paid period. No refund is granted for the current period.

6. Right of Withdrawal

The customer expressly requests that access to the Service begin immediately upon confirmation of payment. As TRACER APP is digital content supplied immediately by electronic means, the customer acknowledges and agrees that any right of withdrawal (droit de rétractation) does not apply once access has been provided.

7. Returns, Exchanges and Refunds

As TRACER APP is a digital service supplied electronically, it is not subject to physical return or exchange. Except as required by applicable law, payments made for the current subscription period are non-refundable.

8. Dispute Resolution

In the event of a dispute, the parties will first seek an amicable settlement. Failing an amicable resolution, the dispute will be submitted to the competent courts of Ariana / Tunis, Tunisia.

9. Governing Law

These Terms are governed by Tunisian law.